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Meet New Orleans International Airport, North America’s best large airport

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Louis Armstrong New Orleans International Airport has been named the Best Large Airport in North America for a third year in a row

Louis Armstrong New Orleans International Airport (MSY) has garnered acclaim earning the prestigious title of Best Large Airport in North America for three consecutive years, according to the Airports Council International (ACI) World’s Airport Service Quality survey program.

The recognition reflects the airport’s commitment to providing an exceptional experience for its passengers, as evidenced by its dedication to enhancing all aspects of the traveller journey.

The significance of this accolade is further amplified when considering that the airport successfully handled over 12.7 million passengers in 2023, serving as the primary gateway for the New Orleans metropolitan area, as well as southeast Louisiana.

The ACI World’s Airport Service Quality survey program evaluates various aspects of the passenger experience, including security wait times, parking facilities, helpfulness of airport staff, terminal cleanliness, Wi-Fi access, and overall ambience. MSY’s consistent success in these metrics underscores its focus on ensuring passenger satisfaction across the board.

At the heart of MSY’s success lies its dedication to enhancing options and amenities for travellers at every stage of their journey. The introduction of a new military lounge exemplifies the airport’s commitment to serving those who serve, offering active duty military personnel and their family members a serene space to relax and rejuvenate before or after their flights.

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Initiatives such as the Hidden Disabilities Sunflower Program and an accessibility toolbar on the airport’s website demonstrate MSY’s dedication to fostering an inclusive environment for all guests, regardless of their unique needs or circumstances.

For those seeking added convenience and luxury, valet parking services are available at MSY, providing a VIP experience from the moment the customer arrives at the airport.

Looking ahead, MSY remains dedicated to making proactive investments in airport infrastructure, staff training, and passenger services to ensure that both residents and visitors of the Greater New Orleans Region continue to benefit from its modern facilities and services.

The strategy of prioritising the passenger experience and embracing innovation will enable MSY to continue setting a standard of excellence for customer service and satisfaction that resonates with both residents and visitors of the Greater New Orleans Region.

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