New Orleans, Exceeding customer expectations
The Louis Armstrong New Orleans International Airport (MSY) set out to create a world-class airport experience for its passengers with the opening its new terminal in November 2019. With features including an in-line baggage system, consolidated security checkpoint, additional parking facilities, and amenities that include over 40 shops and restaurants, bottle filling stations, in-seat charging outlets, and fast, free Wi-Fi, the new facility’s modern design has improved the travel journey for passengers. In addition to the physical attributes of the new terminal, MSY has prioritized customer service initiatives and programs to create an inclusive and relaxed airport experience.
MSY continues to be recognized with prestigious awards from various facets of the aviation and travel industries to include:
- Best Customer Service Among Large Airports, D. Power’s 2021 North America Airport Satisfaction Study
- Best Airport in North America, among airports serving 5-15 million passengers per year, Airports Council International World’s 2021 ASQ Program
- Best Hygiene Measures in North America, Airports Council International World’s 2020 and 2021 ASQ Program
- Most Efficient Airport in North America, among airports serving 5-15 million passengers per year in 2021, Air Transport Research Society (ATRS)
- Fastest Airport Pickup, Uber 2022
- 3 Best Large Airport, USA Today’s 2021 10Best Readers’ Choice Award Poll
MSY has made recent strides in air service despite the pandemic, having welcomed two new airlines – Silver Airways and Breeze Airways – and routes to new domestic and international destinations.
As the travel industry rebounds, New Orleans International Airport is planning for continued growth in flights and passenger traffic.